Return & Exchange Policy
1. Return/Exchange Eligibility
– Returns and exchanges are accepted within 7 days of delivery.
– Products must be:
• Unworn and unwashed
• In original packaging
• With all tags intact
2. Non-Returnable Items
– Items purchased on sale or discount, accessories, and innerwear are non-returnable due to hygiene and final sale policies.
3. How to Request a Return or Exchange
– Email us at support@willagers.in with your order number and reason for return.
– Include a photo/video of the product (if damaged or incorrect).
– Our team will initiate the reverse pickup (subject to availability in your area).
4. Refund Policy
– Refunds for prepaid orders will be processed after the returned item is received and passes quality check.
– Refunds will be credited to the original payment method within 5–7 working days.
– COD orders are eligible for store credit only.
5. Exchange Policy
– Exchanges are only allowed for size issues or defective products.
– If the requested size is unavailable, store credit will be issued.
6. Damaged or Wrong Item
– If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video for quick assistance.